Returns & exchanges
If it is not right, send it back. You have 30 days from delivery and we pay for the return label on US, UK and EU orders.
At a glance
| Question | Answer |
|---|---|
| Return window | 30 calendar days from the delivery date |
| Condition | Unworn, unwashed, original tags attached, in the original or equivalent packaging |
| Return label cost | Paid by us for US, UK and EU orders; other regions $12 deducted from the refund |
| Refund time | Within 5 business days of the parcel arriving at our Rotterdam warehouse |
| Refund method | Original payment method (PayPal or card). Original shipping fees are not refunded unless the item is faulty |
| Exchanges | Free size or colour exchange for the same style, subject to stock |
| Faulty or incorrect items | Email us within 14 days with a photo — we cover return shipping and resend or refund in full |
How to start a return
- Email us. Write to orders@pobxbx.com with your order number (NV-XXXXXXXX) and the item you want to return.
- Get your label. We reply with a prepaid return label within one business day.
- Pack it up. Put the item back in its original packaging with the tags attached. Remove or cover any old shipping labels.
- Send it. Drop the parcel at the carrier shown on the label. Keep the tracking receipt until your refund lands.
- Refund. We inspect the item and issue the refund within five business days. You will get an email confirmation.
Exchanges
Need a different size or colour in the same style? Ask for an exchange in your return email and we will reserve the new item while your parcel travels back. If the item you want is out of stock, we will offer a full refund or store credit with a 10% bonus.
What we cannot accept
- Items returned after 30 days, unless faulty.
- Items that have been worn, washed, altered or damaged by the customer.
- Items without tags, or with damaged or soiled packaging.
- Final-sale and sample-sale items, which are marked clearly on the product page and at checkout.
- For hygiene reasons, pierced earrings cannot be returned unless faulty.
European Union and United Kingdom customers
Under EU consumer law you have 14 days from delivery to withdraw from the contract without giving a reason, and the same right applies to UK orders under the Consumer Contracts Regulations. Our 30-day policy is more generous than the statutory minimum, and nothing in this policy limits your legal rights.
Damaged or incorrect orders
We inspect every order before it leaves Rotterdam, but things go wrong in transit. If your parcel arrives damaged or the wrong item was sent, email us at orders@pobxbx.com within 14 days with a photo of the item and the packaging. We will arrange the return at our cost and send a replacement or a full refund, including the original shipping fee.
Repairs
Every NORDVIK garment includes a spare-button card. If a seam, button or zip fails within two years of purchase, send it back and our atelier in Porto will repair it free of charge. You pay the outbound shipping only.